Refund policy

At MOXOW, we want customers to feel confident when ordering from our official website. This page explains how returns, refunds, and exchanges are handled for eligible orders.

Return Policy

  • Items must be BRAND NEW and UNUSED with proof of purchase to be eligible for return or exchange within 30 days of delivery.
  • We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNUSED).
  • Original shipping charges are non-refundable unless the return is due to a verified product defect or a shipping error caused by MOXOW.
  • Only items purchased from moxowsports.com and our Amazon store MOXOW Official are eligible for return or exchange.
  • You may reach out to your original vendor if your purchases are from other channels.

How to Return

  • Please contact support@moxowsports.com before sending any item back.
  • If your return request is approved, we will provide instructions for the return process. Items returned without prior authorization may not be accepted.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Items returned in used, damaged, or incomplete condition not caused by MOXOW
  • Items returned more than 30 days after delivery

Refund

  • Once your return is received and inspected, we will notify you whether your refund has been approved.
  • If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

Exchanges

We only offer exchanges for items that arrive damaged or are confirmed to have a manufacturing defect.


To request an exchange, please contact support@moxowsports.com and include:

  • Your order number
  • The product name
  • A description of the issue
  • Clear photos or video if applicable

If the exchange is approved, we will replace the item with the same product whenever possible. If the original product is no longer available, we may offer a comparable replacement at our discretion.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a verified defect, damaged delivery, or an error caused by MOXOW.
  • Return shipping charges are non-refundable.
  • For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. MOXOW is not responsible for returns lost in transit.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

MOXOW Customer Support: support@moxowsports.com